COMMUNITY
FREE
Includes
Team collaboration
Unlimited 1:1 and group messaging
Up to 10,000 push notifications per month
Up to 5 active marketplace apps
Basic user sync
OAuth basic social logins
End-to-end encryption
Full messaging history
1:1 federated messaging
Omnichannel customer collaboration
Distribute inquiries across available agents
Analytics and real-time monitoring
Channels
Livechat
Email (basic)
SMS (basic)
Support
Peer-to-peer community assistance
Deployment options
Self-managed
ENTERPRISE
TEAM COLLABORATION
€7
/ user / month
Includes all the benefits of Community, plus:
Team collaboration
Unlimited & secure push notifications
Full Matrix Federation
Advanced identity management
High availability
Centralized admin controls and granular audit logs
Data loss prevention
Video conferencing integrations
Customizable user permissions
Guest users
Custom white-label branding
Delivered/read receipt
Omnichannel customer collaboration
Templated messages for common messages
Route returning customers to previous agent
High impact inquiry prioritization
Queue waiting time display
Mobile app for agents
Inquiry forwarding across teams and departments
Multiple queues & departments
Channels
Facebook Messenger
WhatsApp Business
Instagram Direct
Telegram
Email (premium, coming soon)
SMS (premium, coming soon)
VoIP
Support
Web support portal
Deployment options
Choice of self-managed or secure cloud
ENTERPRISE
OMNICHANNEL
€35
/ agent / month
Includes all the benefits of Community, plus:
Team collaboration
Unlimited & secure push notifications
Full Matrix Federation
Advanced identity management
High availability
Centralized admin controls and granular audit logs
Data loss prevention
Video conferencing integrations
Customizable user permissions
Guest users
Custom white-label branding
Delivered/read receipt
Omnichannel customer collaboration
Templated messages for common messages
Route returning customers to previous agent
High impact inquiry prioritization
Queue waiting time display
Mobile app for agents
Inquiry forwarding across teams and departments
Multiple queues & departments
Channels
Facebook Messenger
WhatsApp Business
Instagram Direct
Telegram
Email (premium, coming soon)
SMS (premium, coming soon)
VoIP
Support
Web support portal
Deployment options
Choice of self-managed or secure cloud
Which solution is best?
Compare with the rest
Take advantage of a modern, on-premise collaboration platform for omnichannel and Team collaboration
 |
 |
 |
 |
 |
||
| Pricing | Basic Community | Free |
Free |
Free |
Free |
Free |
| Enterprise | €7 /user/month |
€10,50 /user/month |
€10 /user/month |
€4 /user/month |
€11,75 /user/month |
|
| Use cases | Team Collaboration | |||||
| Omnichannel | ||||||
| Hosting | Saas | |||||
| Self-hosted | ||||||
| E2E encryption | Encryted messages | |||||
| Encryted rooms | ||||||
| Customization | White label | |||||
| Open source | ||||||
| Federation | ||||||
| Integrations | ||||||
| LiveChat | ||||||
| AppsMarket | ||||||
| Google-AI | ||||||
| ERP-CRM Nizu |