Who is Karim Export
Founded in 1989, Karim Export is a Belgian company specialized in import-export of Roll on-Roll off cargo, shipping, customs & storage towards all destinations in West Africa from the main European ports
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- Frustrated customers calling on non-working hours
- Overload of customer's calls
- Lost of potential leads
- Hard communication and coordination during the COVID19 with the staff & customers
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- Server {{Onpremiseswithoutcomprises}}
- Rocket.Chat Pro Version
- Direct support from FABULOR & not Rocket Chat
- Website live Chat
- FABULOR WhatsApp Integration with existing belgian number
Results
- Intenal communication improvement
- Leads recovery indepently of the contact time & day
- Happy customers that can only communicate during non-working days & hours, they receive their response
- Leads & customers permanent broadcast channel to announce departures, or pomotions